Verizon Connect Reveal Review – 2023

Verizon Connect Reveal Quick Fact-File

• Route Optimization: Verizon Connect Reveal scored an impressive 5/5 in our impartial fleet management testing for core vehicle tracking functions. Features include detailed summary reports, exportable custom routes, complex scheduling, traffic alerts, and geofencing — all with a 30-second refresh time.
• Driver Management: Verizon’s driver tools cover daily or weekly history reports, two-way messaging, safety alerts and reports, ELD compliance, and extra add-ons for dash cam crash reporting and driver IDs. We rated it a perfect 5/5 for driver management, too.
• Vehicle Management: Tools for vehicle monitoring include comprehensive fuel management and vehicle diagnostics, maintenance scheduling, speed monitoring, mileage reports, and engine temperature tracking. Verizon earns another 5/5 score for vehicle management.
• Price: Verizon Connect Reveal scores only 2.5/5 for pricing, as its cheapest plans start at a higher rate than the average price point of around $23.50 per vehicle per month and they (typically) require a three-year minimum contract.
• Help & Support: Verizon’s 3.5/5 score for help and support is earned through their 24/7 email and phone support — though there’s no live chat or aid with installation.
• Bonus Perks: Additional features include weather updates, IFTA compliance, asset and field service add-ons, unlimited users, and regular product updates.

Best Fleet Management Software Overall: Verizon is tied for first place with Samsara with a 4.7/5 overall score. Verizon has risen from a 4.2/5 score in our previous testing round. It now offers better product features than Samsara, including a quicker real-time data refresh rate. Verizon and Samsara are the only fleet management systems to offer integration with GPS mapping services. Verizon is most suitable for established businesses and large fleets.

In this review:

• Plans and Pricing
• How Does Verizon Connect Reveal Work?
• Fleet Management Features
• Verizon Connect Reveal Add Ons
• Set Up and Customer Support
• Our Testing Methodology
• Verizon Connect Reveal: The Verdict
• FAQs

Pros

• Huge range of features
• Granular functionality for alerts
• 24/7 customer service
• Personalizable dashboards
• Integrates with many other Verizon services

Cons

• Long contract periods
• Expensive compared to similar services
• Learning curve can be steep

Verizon Connect Reveal achieved an overall score of 4.7/5, due to having some of the best features and plans in the industry. To make an informed choice against a range of providers and prices, try our simple fleet management price comparison form. It only takes a moment to fill out, and can help you to compare custom quotes for the size and needs of your business.

Verizon Connect Reveal Plans and Pricing

The cost of a fleet management system tends to vary depending on the size of your fleet and the length of your contract. You should expect the core Verizon fleet management software pricing to vary by a fair amount depending on your needs and add-ons, but the licensing fee per vehicle will likely be somewhere around $23.50 per month at a minimum. A free demo is available, and Verizon hardware comes with a factory warranty. You can get a more accurate quote within minutes through a phone call or by using our Verizon quote-finding tool.

Contract minimums for Verizon are typically three years long. This is equal to Samsara’s contract length mnimum, but is longer than many other fleet management software. Teletrac Navman is our highest rated fleet system to offer a one-year initial contract. Verizon’s cancellation policy comes with a 14-day cooling off period.

The decision to buy or lease your fleet’s hardware units is moot with Verizon Connect Reveal, which gives them away for free, and promises a painless self-installation.

If you’re looking for the biggest savings, Fleetio has our highest pricing score for fleet systems, with 4.8/5 thanks to plans as low as $3 or $7 per month. However, Fleetio has limited features, no hardware, and won’t offer ELD compliance. Verizon’s offerings are worth paying for due to the value they add rather than the cost savings itself. Try using the service’s free demo to examine which features or add-ons will be most useful to your specific needs.

You can get matched up to the correct Verizon plan (and get an actual price custom-quoted) today – just take a minute to fill out our personalized Verizon quote form.

How Does Verizon Connect Reveal Work?

Open Verizon Connect Reveal on desktop and you’ll see a menu listing the different features every fleet manager needs.

Key elements include live map, reporting, a timeline view for replaying recent location history. You will also see a list of places and geofences, an alerts overview, service reminders, ELD tracking data, and a dashboard that can display stats on fuel use, payroll, and safety.

Each option includes its own nested subcategories, ensuring that every action is only a few clicks away. And, since Verizon Connect Reveal is available on mobile and comes with customizable alerts that can send an email or text when triggered, agents and managers can rest assured that they’ll stay in the loop.

Verizon Connect Reveal Features

Verizon offers an end-to-end solution where some other fleet management providers only focus on one aspect, such as ELD compliance or dispatch software.

Granted, some of those abilities are add-on services, which we’ll cover farther on in this review. Here are the core features fleets can expect from the Verizon Connect Reveal software solution:

• Verizon Route Optimization
• Verizon Driver Management
• Verizon Vehicle Management
• Verizon GPS Tracking
• Commercial Vehicle Roadside Assistance
• Spotlight Mobile App

Verizon Route Optimization

Verizon achieved a 5/5 research score for tracking. The service’s route dialog box lets managers create a new route and assign vehicles to it.

Unlike Teletrac Navman, which offers third-party route optimization integrations, Verizon handles automatic route optimization along with scheduling and dispatch within its own software system. Vehicles and workers can be matched to job needs. Multiple routes can be imported or exported, and existing ones can be edited. Users can set custom locations and geofenced areas, and will receive traffic alerts while mileage is tracked.

Managers can track vehicles in real time with the service’s impressive 30 second refresh time (even Samsara only guarantees between 30 seconds and a minute), with alerts triggered by any unexpected changes like a speed limit violation, arrival at a destination, or the due date for a routine servicing. Vehicles and alerts can all be seen from the main dashboard screen view.

Alert Types:

• Diagnostic
• Driving hours
• Geofencing
• Harsh Driving
• Idling

• Ignition
• Late start
• Long stop
• Speeding
• Power distruption

Online training courses can help a manager make the most of the tools available. In fact, Verizon is the best vehicle tracking solution for a business with a dedicated data cruncher, given the depth of its features.

Verizon Driver Management

Verizon also earns a 5/5 score from our industry researchers for its complex driver management tools. Fleet managers can track active drive time and number of stops with the travel and stops report, as well as tracking stats for each driver: Ignition status, transit time, idle time, and speed exceptions.

Any updates can be directly messaged to a driver with a few clicks, and managers will be alerted when a driver responds. The service has a mobile app that can display a driver leaderboard based on wide range of performance metrics.

This data can be used for daily fleet summary or individual driver reports as well, letting managers know what issues might be responsible for a low driver score. For example, a driver who speeds frequently might have a report that displays the duration and severity of their increased speed. Verizon’s driver data analysis run deeper than most fleet systems, although Samsara still matches it.

The system is designed to track vehicles rather than individual drivers, but a paid add-on includes a Driver ID reader, which is helpful for tracking drivers even if they switch vehicles. Managers can also replay logged routes later if they want to investigate efficiency.

Verizon Vehicle Management

Industry-leading fuel management is one big reason behind Verizon’s 5/5 score for vehicle tools. The main report interface offers reports covering fuel efficiency, lost fuel, and overall carbon footprint, complete with auto-calculated efficiency metrics. No fleet systems offer as many fuel reports as Verizon. Even Samsara doesn’t offer reports specific to carbon footprints.

A speed report lets managers click a replay button to view a playback of a particular speeding incident on a specific route. Vehicle hardware diagnostic reports are also available. Scheduled maintenance alerts can be set for calendar or mileage intervals, with a full maintenance record tracking historical data.

While Verizon doesn’t offer a dedicated theft prevention tool, alerts can be triggered if the system is unassigned for a certain length of time, and geofencing or out-of-hours driving alerts can also be set up.

Finally, Verizon can track both vehicle engine and cargo temperatures to ensure nothing overheats.

Not every fleet system offers these tools. Teletrac Navman is our third-highest rated fleet system, but Teletrac does not track engine or cargo temperature, unlike Verizon and Samsara.

Verizon GPS Tracking

Verizon uses real-time GPS location to track each vehicle, and offers Driver-Vehicle Inspection Report (DVIR) compliance. The same 5/5 research score from our route optimization section still applies to the service’s top-tier GPS tracking tools.

In addition, the system covers Electronic Logging Device (ELD) compliance through the ELD Logbook. With this add-on, an engine connectivity hardware unit will be installed into each vehicle, allowing software to record and store all the needed ELD compliance reporting and manages alerts. It’s an FMCSA-registered ELD solution.

Finally, there’s International Fuel Tax Agreement (IFTA) compliance. Verizon integrates with fuel card providers including Amerifuel, Comdata, and Fleetcor, and a built-in fuel log allows drivers to manually record purchases.

Commercial Vehicle Roadside Assistance

Verizon Connect Reveal offers a 24/7 roadside service for commercial vehicles in the US, though this will cost extra once you surpass the first four service calls per vehicle annually. Under this service, assistance is integrated into the software: Managers can locate the vehicle in question on their live map and select the “roadside assistance” option to immediately get the phone number for the correct roadside assistance operator, as well as an 8-digit verification code to provide to the operator.

Roadside Assistance includes:

• First 25 miles of towing
• Winching for light vehicles, up to 30 feet off the public roadway
• Fuel delivery of up to 3 gallons
• Tire service for one flat or blown out tire (using the vehicle’s spare)
• Jumpstarting a dead battery (excludes hybrid vehicles)
• Lock-out service (the cost of keys, parts, or additional labor is an extra charge)

Your Roadside Assistance coverage will be available as soon as you activate the feature, although any vehicles that need assistance must need to be registered for Roadside Assistance first.

Spotlight Mobile App

All Verizon Connect Reveal plans include the “Spotlight,” available for iOS and Android devices. It lets managers track and interact with their entire fleet, covering core abilities including a live map for full fleet visibility, a search function for pulling up specific vehicles, drivers, or assets, and two-way messaging support for all drivers.

Alerts can be received on the app as well, making this an easy way for managers to stay on top of their responsibilities while on the go.

Verizon Connect Reveal Add Ons

The ‘connect’ in Verizon Connect Reveal isn’t kidding around. The company’s goal is to offer a completely interconnected operating portfolio of management software to keep your business humming along at maximum efficiency and profit.

Part of that goal? Giving you the add-ons that some operations need to expand beyond just fleet management and into field service or asset tracking. Here are the extra add-ons that aren’t offered by other competitors such as Geotab.

Ready to compare prices? Get tailored fleet management price quotes from Verizon and more, today.

Fleet AI Dashcam

Verizon’s AI Dashcam add-on gives users the hardware and software needed to support HD dashcam video footage of their fleet. Once in place, the system mitigates risk, while allowing managers to coach their drivers through best practices both using AI-powered automatic features and using the extra driver data collected by the cameras.

The dash cam package includes both a 150° 720p front-facing cam and a 145° night-vision-capable driver-facing camera, so it will record both the road outside and the driver within the cab. The software’s AI-based video analytics filters out the inconsequential footage, and ranks any important events by severity, from “near-miss” to “harsh driving event” to “collision.” Managers will be alerted within minutes of the event, and can download the video clips to save them. Drivers can receive an audio alert for any dangerous driving event as well.

Verizon Dispatch Software for Field Service Management

Verizon also offers a field service system called Verizon Connect Field Service Dispatch that’s designed for small to midsize service operations with field technicians, like HVAC software businesses, plumbers, and electricians. Basically, if you have a fleet of vans, this software offers everything you’ll need to schedule and assign jobs to those driving them. It will ensure there are no blind spots hiding inefficiencies in your day to day business.

Verizon Connect Field Service Dispatch is only available as an add-on to the Verizon Connect Reveal vehicle tracking service, and it costs an additional $20 per technician per month. Verizon Connect Field Service Dispatch includes:

• Scheduling and dispatch — Quickly send new assignments to your drivers, anywhere, anytime.
• A centralized, online dashboard — Visualize your operation in real time, with a calendar view as well as a live map.
• CRM tools — Verizon Connect Field Service Dispatch can automatically create user profiles for each customer, pulling them up when it recognizes an incoming call and helping managers keep track of each customer’s needs and client history. 
• Quickbooks integration — Verizon Connect Field Service Dispatch offers third-party integrations with Quickbooks and other purpose-built invoicing services, rather than trying to do it themselves.
• Mobile app — Technicians can use the dispatch app in order to accept jobs and upload any needed notes, photos, or digital customer signatures. The manager will then be able to see these updates in real time through their main dashboard.

Interested in Field Service Management as well as Fleet Management software? Get field service software price quotes.

Verizon Connect Asset Tracking

Fleet managers with fixed or movable high-value assets will want to know where they are at all times, even when they aren’t part of a fleet. From excavators to shipping containers to sheds, Verizon Connect’s asset tracking solutions can give managers peace of mind that their assets are secure.

In addition to simply locating these assets in real-time on desktop or mobile, Verizon Connect can improve a company’s response times and efficiency, while deterring asset theft. Hardware units come with a five-year battery life for powered assets and more than ten years for non-powered assets.

Interested in tracking high value assets as well as your fleet of vehicles? Get asset tracking price quotes here.

Verizon Connect Set Up and Customer Support

Verizon Connect Reveal earned a 3.5/5 score for support from our research team. That’s not a perfect score, as the service lacks a chat bot support option, and won’t install hardware for free. If great support is your biggest need, you might prefer Omnitracs, which we gave a 5/5 support score for its chatbot, free installations and 24/7 support.

Still, Verizon does offer around-the-clock support via phone and email (support@verizonconnect.com), which you won’t get from many competitors including Quartix, GPS Trackit, and Spireon, although it is matched by industry leaders Samsara and Azuga.

The service’s onboarding process is fairly easy. Although it won’t install them for without cost, it offers fleet managers their hardware units for free, and provide a knowledge base on the internet to help guide customers through what it says is a 15-minute process.

You can visit Verizon’s support page to find the most appropriate support phone line to call for your specific software issue.

Our Methodology

The Tech.co research team first started its look into the best fleet management systems by asking five questions: Who is the fleet management audience, which industries do they operate within, what reasons do they have for using these systems, what are the core factors for chosing a system, and how do regional differences factor in?

When the dust settled, we had six main categories to judge the best fleet management solutions:

• Price — What value does the service offer in relation to the cost?
• Tracking — How well does the service perform its core function, vehicle tracking?
• Driver Management — What features log driver behaviors such as messaging and safety habits?
• Vehicle Management — What features track vehicle needs such as fuel, diagnostics, and maintenance?
• Product Features — How easy and functional is the system? This covers installation, integrations, and more.
• Help & Support — What support options are offered?

We scored each brand on a five-point scale for each category, before consolidating each of the brands’ totals down into a single five-point ranking.

How Does Verizon Compare to Competitors?

Verizon ties with Samsara, for the highest score out of any fleet management proivider we’ve tested. Compared to Samsara, it has a quicker data refresh rate for tracking, but not quite as extensive help and support options. Besides this, it’s difficult to pull the top two apart, and we’d recommend generating a custom quote for each to compare which can offer you the best deal. These top two providers are best-suited to larger business types, however, so neither might be the most cost-effective for your needs.

See the full results from our product testing, in the table below.

FAQs